Shipping and returns

MY DELIVERY

What countries do you deliver to?

We deliver to over 200 countries. You can see the list of countries below.

What are the delivery costs and times?

Delivery costs are a flat rate of 9€ in France, 14€ in Europe and 29€ other countries for all orders under 100€. For orders equal to or higher than 100€, delivery is free. Based on the delivery location, delivery takes from 2 to 5 working days after the package is shipped. To know more about delivery times and the countries we deliver to, consult our “Deliveries and returns” page.

Do I have to pay customs charges?

Sophie Hallette covers any customs costs and formalities. However, certain countries may be subjected to an increase on the bill. If additional costs apply to your order, this will be indicated during step 4 of your ordering process. A list of countries concerned by these regulations is available here All international packages may be subjected to local taxes when they arrive at their destination. The taxes to pay as well as allowances are determined by the authorities in the destination countries.

What transporter do you use?

We ship by DHL. Deliveries are made from Monday to Friday from 8:00 AM to 6:00 PM. A delivery notice will be left if the addressee is absent. After 3 delivery attempts where the shipper will leave a delivery notice each time, the package will be held at DHL for 7 days. The package will only be turned over if someone signs the delivery slip.

How can I follow delivery of my package?

As soon as your order has been shipped, you’ll receive a confirmation e-mail indicating the tracking number and a link to our shipper’s site.

Can I have the package delivered to an address different from the billing address?

Your personal space will allow you to record numerous addresses for different deliveries and select the one best for you each time. You can also indicate a new address during step 3 of the ordering process.

RETURNS

Under what conditions can I return an article to you?

To return an article if you are a private individual, you must first download the return form here and then, once identified, return to our Contact page. You can then select the “Return a product” object and attach the completed form to your request.

What is the time limit to send back articles?

Private individuals have the right to return their order within 14 working days following its delivery date. The articles returned will be reimbursed.

Do I need to use a specific shipper to send the products back?

We will cover the shipping costs for return requests that meet one of the following conditions:
-the Sophie Hallette Store made an error when it prepared your order
- the package arrived damaged
Once your request to return an item has been validated, you will receive a prepaid DHL label by e-mail to stick on the package and a return authorization slip to put inside. However, if you are a private individual and you wish to return your package for another reason other than those explained above, you have 14 days to return it. You are responsible for the shipping costs.

If I am being reimbursed, how long will this take to be done?

After your return package has been received and validated, the reimbursement will be done in 30 working days and you will receive an e-mail confirming the reimbursement.

Countries and time of delivery

You can find below the 200+ countries in which you can receive your order. Click on the continent in order to see if your country is part of the list.

*Delivery time is an average time. Estimated delivery time in working days.

Europe

Asia

America

Africa

Oceania

Country

Delivery*

Country

Delivery*

Country

Delivery*

Country

Delivery*

Country

Delivery*

Andorra

3-5 days

Armenia

6-8 days

Anguilla

5-7 days

Angola

5-7 days

Fiji

7-9 days

Albania

3-5 days

Afghanistan

6-8 days

American Samoa

5-7 days

Algeria

4-6 days

Australia

7-9 days

Austria

3-5 days

Azerbaijan

6-8 days

Antigua and Barbuda

5-7 days

Benin

5-7 days

Guam

7-9 days

Belarus

3-5 days

Bahrain

6-8 days

Argentina

5-7 days

Botswana

5-7 days

Marshall Islands

7-9 days

Belgium

3-5 days

Bangladesh

6-8 days

Aruba

5-7 days

Burkina Faso

5-7 days

New Zealand

7-9 days

Bosnia and Herzegovina

3-5 days

Bhutan

6-8 days

Bahamas

5-7 days

Burundi

5-7 days

Samoa

7-9 days

Bulgaria

3-5 days

Brunei

6-8 days

Barbados

5-7 days

Cameroon

5-7 days

Solomon Islands

7-9 days

Croatia

3-5 days

Burma (Myanmar)

6-8 days

Belize

5-7 days

Cape Verde

5-7 days

Tonga

7-9 days

Cyprus

3-5 days

Cambodia

6-8 days

Bermuda

5-7 days

Central African Republic

5-7 days

Vanuatu

7-9 days

Czech Republic

3-5 days

China

5-7 days

Bolivia

5-7 days

Chad

5-7 days

Wallis and Futuna

7-9 days

Denmark

3-5 days

East Timor

6-8 days

Brazil

5-7 days

Comoros

7-9 days

Estonia

3-5 days

Georgia

6-8 days

Canada

4-6 days

Congo, Dem. Republic

5-7 days

Faroe Islands

3-5 days

HongKong

6-8 days

Cayman Islands

5-7 days

Congo, Republic

5-7 days

Finland

3-5 days

India

6-8 days

Chile

5-7 days

Djibouti

6-8 days

France

2-4 days

Indonesia

6-8 days

Colombia

5-7 days

Egypt

5-7 days

Germany

3-5 days

Iran

6-8 days

Costa Rica

5-7 days

Equatorial Guinea

5-7 days

Gibraltar

3-5 days

Iraq

6-8 days

Cuba

5-7 days

Eritrea

5-7 days

Greece

3-5 days

Israel

6-8 days

Dominica

5-7 days

Ethiopia

5-7 days

Guernsey

3-5 days

Japan

6-8 days

Dominican Republic

5-7 days

Gabon

5-7 days

Hungary

3-5 days

Jordan

6-8 days

Ecuador

5-7 days

Gambia

5-7 days

Iceland

3-5 days

Kazakhstan

6-8 days

El Salvador

5-7 days

Ghana

5-7 days

Ireland

3-5 days

Korea, Dem. Republic of

6-8 days

Grenada

5-7 days

Guinea

5-7 days

Italy

3-5 days

Kuwait

6-8 days

Guatemala

5-7 days

Guinea-Bissau

5-7 days

Jersey

3-5 days

Kyrgyzstan

6-8 days

Guyana

5-7 days

Ivory Coast

5-7 days

Latvia

3-5 days

Laos

6-8 days

Haiti

5-7 days

Kenya

5-7 days

Liechtenstein

3-5 days

Lebanon

5-7 days

Honduras

5-7 days

Lesotho

5-7 days

Lithuania

3-5 days

Macau

6-8 days

Jamaica

5-7 days

Liberia

5-7 days

Luxemburg

3-5 days

Malaysia

6-8 days

Martinique

5-7 days

Libya

5-7 days

Macedonia

3-5 days

Maldives

6-8 days

Mexico

5-7 days

Madagascar

5-7 days

Malta

3-5 days

Mongolia

6-8 days

Montserrat

5-7 days

Malawi

5-7 days

Moldova

3-5 days

Nepal

6-8 days

Nicaragua

5-7 days

Mali

4-6 days

Monaco

3-5 days

Oman

6-8 days

Panama

5-7 days

Mauritania

5-7 days

Montenegro

3-5 days

Pakistan

6-8 days

Paraguay

5-7 days

Mauritius

5-7 days

Netherlands

3-5 days

Palestinian Territories

6-8 days

Peru

5-7 days

Mayotte

5-7 days

Norway

3-5 days

Philippines

6-8 days

Puerto Rico

5-7 days

Morocco

4-6 days

Poland

3-5 days

Qatar

6-8 days

Saint Barthelemy

5-7 days

Mozambique

5-7 days

Portugal

3-5 days

Saudi Arabia

5-7 days

Saint Kitts and Nevis

5-7 days

Namibia

5-7 days

Romania

3-5 days

Singapore

5-7 days

Saint Lucia

5-7 days

Niger

5-7 days

Russian Federation

3-5 days

South Korea

6-8 days

Saint Vincent and the Grenadines

5-7 days

Nigeria

5-7 days

San Marino

3-5 days

Sri Lanka

6-8 days

Suriname

5-7 days

Rwanda

5-7 days

Serbia

3-5 days

Syria

6-8 days

Trinidad and Tobago

5-7 days

Senegal

5-7 days

Slovakia

3-5 days

Taiwan

6-8 days

Turks and Caicos Islands

5-7 days

Seychelles

5-7 days

Slovenia

3-5 days

Tajikistan

6-8 days

United States

4-6 days

Sierra Leone

5-7 days

Spain

3-5 days

Thailand

6-8 days

Uruguay

5-7 days

Somalia

5-7 days

Sweden

3-5 days

Turkmenistan

6-8 days

Venezuela

5-7 days

South Africa

5-7 days

Switzerland

3-5 days

United Arab Emirates

6-8 days

Sudan

5-7 days

Turkey

3-5 days

Uzbekistan

6-8 days

Swaziland

5-7 days

Ukraine

3-5 days

Vietnam

6-8 days

Tanzania

5-7 days

United Kingdom

3-5 days

Yemen

6-8 days

Togo

5-7 days

Vatican City State

3-5 days

Tunisia

5-7 days

Uganda

5-7 days

Western Sahara

5-7 days

Zambia

5-7 days

Zimbabwe

5-7 days