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Shipping and returns

MY DELIVERY

What countries do you deliver to?

We deliver to over 200 countries. You can see the list of countries below.

What are the delivery costs and times?

Delivery costs are a flat rate of 6€ in France, 10€ in Europe and 20€ other countries for all orders under 120€. For orders equal to or higher than 120€, delivery is free. Based on the delivery location, delivery takes from 2 to 5 working days after the package is shipped. To know more about delivery times and the countries we deliver to, consult our “Deliveries and returns” page.

Do I have to pay customs charges?

Sophie Hallette covers any customs costs and formalities. However, certain countries may be subjected to an increase on the bill. If additional costs apply to your order, this will be indicated during step 4 of your ordering process. A list of countries concerned by these regulations is available here All international packages may be subjected to local taxes when they arrive at their destination. The taxes to pay as well as allowances are determined by the authorities in the destination countries.

What transporter do you use?

We usually ship by DHL. Deliveries are made from Monday to Friday from 8:00 AM to 6:00 PM. A delivery notice will be left if the addressee is absent. After 3 delivery attempts where the shipper will leave a delivery notice each time, the package will be held at DHL for 7 days. The package will only be turned over if someone signs the delivery slip. For small parcels, we may choose to ship by postal tracked mail.

How can I follow delivery of my package?

As soon as your order has been shipped, you’ll receive a confirmation e-mail indicating the tracking number and a link to our shipper’s site.

Can I have the package delivered to an address different from the billing address?

Your personal space will allow you to record numerous addresses for different deliveries and select the one best for you each time. You can also indicate a new address during step 3 of the ordering process.

RETURNS

Under what conditions can I return an article to you?

To return an article if you are a private individual, you must first download the return form here and then, once identified, return to our Contact page. You can then select the “Return a product” object and attach the completed form to your request.

What is the time limit to send back articles?

Private individuals have the right to return their order within 14 working days following its delivery date. The articles returned will be reimbursed.

Do I need to use a specific shipper to send the products back?

We will cover the shipping costs for return requests that meet one of the following conditions:
-the Sophie Hallette Store made an error when it prepared your order
- the package arrived damaged
Once your request to return an item has been validated, you will receive a prepaid DHL label by e-mail to stick on the package and a return authorization slip to put inside. However, if you are a private individual and you wish to return your package for another reason other than those explained above, you have 14 days to return it. You are responsible for the shipping costs.

If I am being reimbursed, how long will this take to be done?

After your return package has been received and validated, the reimbursement will be done in 30 working days and you will receive an e-mail confirming the reimbursement.

Countries and time of delivery

You can find below the 200+ countries in which you can receive your order. Click on the continent in order to see if your country is part of the list.

*Delivery time is an average time. Estimated delivery time in working days.